Show All Answers

1. Who do I call if there’s an issue with the sewer?

If you have a water or sewer emergency, contact city offices immediately at 612-782-3301 during normal business hours. For after-hours service, contact the Fire Department at 612-782-3400. City crews will be dispatched to evaluate the situation and assist the property owner. Following the completion of necessary repairs, notify city offices to have a city crew check the condition of the main lines.

2. How do I report a street light outage?

Contact Xcel Energy at 1 (800) 960-6235 or complete the Report An Outage form at www.xcelenergy.com/outages_and_emergencies/report_outage

3. What is the right-of-way?

City owned property that includes the street and boulevard, generally 15’ behind the back of curb, but can vary in certain circumstances. For more information contact the Public Works Department at 612-782-3441.

4. How do I find my property lines?

While the City does not survey properties, a metal stake may be found at each property corner using a metal detector. Property maps can be found at https://gis.hennepin.us/property/map/ or https://www.ramseycounty.us/residents/property/maps-surveys/interactive-map-gis.

5. What are those flags in my front yard?

When the City, utility companies, or others need to dig in the right-of-way, locations of buried utility lines in that area are marked with colored flags to avoid damaging them. When starting a digging project on your property, you must notify Gopher State One Call before you dig at 651-454-0002 or http://www.gopherstateonecall.org/submit

6. What is the hardness of the City's Water?

The City's water is 17 to 18 grains of hardness, but with a water softener it could be 11 to 12 grains hardness.