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1. What should I do if my garbage wasn't collected?

Call Aspen at 612-884-8008 to report a missed collection if your cart was at its collection point by 7:00 a.m. on your scheduled collection day and it was not collected.

If your collection was missed due to the cart not being in place on your service day by 7:00 a.m., you may contact Aspen to request a return for pick up. If your request is received by Aspen before noon on your collection day, there is a charge of $20.00 plus tax to do so.   If the request is received after noon on your collection day, the charge to return is $30.00 plus tax.    

2. Where does my garbage go?

The garbage collected in the City of St. Anthony will go one of two places depending on what county you reside in.   Ramsey County trash is disposed of at the Ramsey/Washington Recycling & Energy Center.  Hennepin County trash is disposed of at the Hennepin Energy Recover Center (HERC).  Both facilities use waste to energy technology to generate electricity.  

3. How do I schedule a bulk item pick up?

Contact Aspen at 612-884-8008 to schedule a bulk item pick up.  Bulk items are collected in Saint Anthony on Wednesdays only and need to scheduled 24 hours in advance.

4. How do I schedule pick up of an old appliance/electronic?

Contact Aspen at 612-884-8008 to schedule an appliance or electronic pick up.   Appliances/electronics are collected in Saint Anthony on Wednesdays only and must be scheduled 48 hours in advance.

5. What do I do if I have extra trash that will not fit in my trash cart?

Place your extra bags next to your cart and Aspen will collect them on your regular service day.   There is a charge of $3.50 per extra bag collected.

6. What should I do if my cart is missing/damaged?

Call Aspen at 612-884-8008 for an exchange of your damaged cart or delivery of a replacement.  These requests are completed on your regular collection day.  

7. When will I receive my first bill from Aspen? When will it be due?

Aspen will mail an invoice to you on April 1 for your first quarter of service (April, May and June).   That invoice will be due on April 25.

8. How can I pay my Aspen bill?

You can mail in a check or make a payment online or over the phone at no additional charge with your bank information or credit card.  You can also set up autopay online or over the phone with your bank account or credit card.

• Please visit https://aspenwaste.com/collection-services/residential-services/billing/ for online bill pay options
• You may also call us at 612-884-8008

9. What if I have a billing dispute?

Contact the Aspen customer service team at 612-884-8008 to discuss any billing questions or concerns.

10. Can I opt out of the city program?

All residential dwellings up to 3 units are required to participate in the city-wide program.  The only exception is if you establish you are business owner and dispose of your trash at your business.  To start this process, please contact the City of St. Anthony directly.

11. What if I have the weekly yard waste service but I need an extra container?

Contact Aspen to request an extra yard waste container.  There is a one-time additional fee of $75.00 charged to your account for an extra cart.

12. What are the guidelines for placing my carts at the curb?

• Put carts out on your collection day before 7:00 a.m. or put them out the night before
• All carts should be rolled to the alley or driveway – carts should never be placed in the street
• Place carts within 3 feet from the curb or alley line, with lids opening towards the street
• Place carts at least 3 feet from any other carts, extra bags or items, and structures such as mailboxes, lamp posts, cars or garages
• Place your carts on as level of a surface as possible and away from low-hanging tree branches
• During winter months, be sure to clean snow and/or ice from around your carts