What should I do if my garbage wasn't collected?

Call Aspen at 612-884-8008 to report a missed collection if your cart was at its collection point by 7:00 a.m. on your scheduled collection day and it was not collected.

If your collection was missed due to the cart not being in place on your service day by 7:00 a.m., you may contact Aspen to request a return for pick up. If your request is received by Aspen before noon on your collection day, there is a charge of $20.00 plus tax to do so.   If the request is received after noon on your collection day, the charge to return is $30.00 plus tax.    

Show All Answers

1. What should I do if my garbage wasn't collected?
2. Where does my garbage go?
3. How do I schedule a bulk item pick up?
4. How do I schedule pick up of an old appliance/electronic?
5. What do I do if I have extra trash that will not fit in my trash cart?
6. What should I do if my cart is missing/damaged?
7. When will I receive my first bill from Aspen? When will it be due?
8. How can I pay my Aspen bill?
9. What if I have a billing dispute?
10. Can I opt out of the city program?
11. What if I have the weekly yard waste service but I need an extra container?
12. What are the guidelines for placing my carts at the curb?